In the moments following property damage, trust and guidance are just as important as technical expertise. A Customer Success Manager serves as the bridge between our clients and our restoration teams, ensuring every step of the recovery journey is clear, supported, and stress-free. At NewGen Restoration, this role is not just about managing projects—it’s about restoring peace of mind and building lasting relationships. Here’s how.

What We’re Looking For:

Success begins with communication, and a strong Customer Success Manager provides that clarity. By combining organizational skills, empathy, and industry knowledge, you’ll guide clients through the restoration process from start to finish. You’ll help families and businesses feel confident that they’re in good hands.

Key areas of focus include:

• Transparent updates on project timelines and progress

• Clear explanation of insurance processes and coverage

• Coordinating between clients, technicians, and adjusters

• Ensuring each client’s needs and concerns are heard and addressed

The Right Candidate Will Have:

• Communication Skills: Ability to explain technical work in simple, reassuring terms.

• Organization: Strong project management and scheduling abilities to keep jobs on track.

• Problem Solving: Proactive in resolving concerns and anticipating client needs.

• Industry Knowledge: Experience in restoration, construction, or insurance is a plus (training provided).

• People-First Mindset: A natural ability to empathize with clients during stressful times.

Work at NewGen

At NewGen Restoration, we measure success not only by the properties we restore, but by the trust we build. As a Customer Success Manager, you’ll play a vital role in shaping client experiences, from the first emergency call to the final walk-through. With a supportive team and advanced restoration solutions, you’ll have the tools to deliver confidence, care, and outstanding results.