Responsible Entity
The responsible entity (also referred to as the “Controller”) for the data processing described in this policy is NewGen Restoration (hereinafter “we,” “us,” or “NewGen Restoration”).

Email
contact@newgenrestoration.com

Last updated: 06/11/25

Welcome to the website of NewGen Restoration. By accessing or using our site or submitting a service request, you agree to the following terms and conditions. If you do not agree, please do not use our site.

Services
NewGen Restoration provides water damage restoration, mold remediation, and related services to both residential and commercial clients throughout Southern California. All service appointments, estimates, and restoration work are subject to availability and approval. We reserve the right to refuse service at our discretion, reschedule or cancel appointments due to emergencies or unforeseen circumstances, and adjust pricing based on job complexity, site conditions, or location.

Estimates and Pricing
All estimates are based on the information available at the time of the request and may change following an on-site inspection. By requesting our services, you acknowledge that final pricing may vary depending on the actual scope of work required. Additional charges may apply for emergency service calls, after-hours labor, or projects requiring extended time. Payment is due upon completion of work unless otherwise agreed in writing.

Use of the Website
You may use our website for informational purposes and to contact our team. By using the site, you agree not to submit false or misleading information, attempt to interfere with or disrupt the site’s functionality, or copy, modify, or distribute any of the site’s content without written permission. All content, including text, images, logos, and branding, is the property of NewGen Restoration and may not be used without prior consent.

Limitation of Liability
NewGen Restoration is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services. We are not responsible for delays in service due to weather, emergencies, or third-party issues, nor for damage caused by pre-existing property conditions not related to our work.

Cancellations
To cancel a scheduled service, please notify us at least 24 hours in advance. Frequent cancellations or repeated short-notice changes may result in cancellation fees or denial of future service requests.

Governing Law
These Terms of Service are governed by the laws of the State of California. Any disputes arising from the use of our services or website will be resolved in the appropriate courts located in Riverside County, California.

Changes to These Terms
We may revise these Terms of Service at any time. Any changes will be posted to this page along with the updated effective date.

Contact Information
If you have any questions about these terms, you may contact us at:

NewGen Restoration
Phone: +1 (951) 445-9698
Email: contact@newgenrestoration.com